Consumer Code


Consumer Code for Home Builders
Our Commitment to you?

The Consumer Code came into force on 1st April 2010.  It set mandatory requirements that all Home Builders must meet in their marketing and selling of homes and their after sales customer service.

The Code is to ensure that Home Buyers:

Are treated fairly

Know what service levels to expect

Are given reliable information upon which to make their decisions

Know how to access speedy, low cost dispute resolution arrangements if they are dissatisfied.

The Consumer Code can be downloaded from this page.


Find out more

Consumer Code Requirements

Consumer Code Rules

IDRS Application

IDRS Rules

Our accreditations
  • builders in north wales
  • property developers north wales